Podcast: Reviving The Human Touch in Retail

So many good nuggets in here. Have a listen.

Welcome to Strategy for Breakfast! the podcast about real business challenges based on real business conversations! In this episode, we delve into the world of retail, and the profound impact customer experience has on your brand. Discover why bringing the human back to CX is the ultimate game-changer, driving revenue and cultivating customer loyalty. Melissa Day takes us on a journey through retail’s evolving landscape, and we uncover emerging trends like tech-enabled human interactions, story-based showrooming, and the power of diversifying channels.

“Why does customer experience matter now more than ever?

What does great customer experience look like?

What trends in retail customer experiences are you seeing? ”

Originally published GDS August 9, 2023.